Refund policy
Return & Refund Policy
At Veyro™, we want you to be satisfied with your purchase. To keep returns fair and prevent misuse, please review the policy below before ordering.
Return Window
Eligible return requests must be submitted within 30 days of delivery.
To qualify for a return, the product must be:
- in substantially the same condition as received
- free from intentional damage, misuse, or unauthorized modification
- returned with all included accessories and components
- returned in original packaging where reasonably possible
Items showing significant wear, accidental damage, water damage, improper use, or missing parts may not qualify for a full refund.
Contact Us Before Returning
Please do not send an item back without contacting us first.
Email Veyro.co@outlook.com with:
- your order number
- the reason for your return
- photos or video if the product is damaged or malfunctioning
Returns sent without authorization may be refused.
Troubleshooting Before Refunds
Because Veyro™ is an electronic wearable device, some issues may be caused by setup, Bluetooth pairing, permissions, charging, app settings, or device compatibility rather than a product defect.
Before approving a defect-related refund, we may ask you to complete reasonable troubleshooting steps.
This may include:
- fully charging the device
- reconnecting Bluetooth
- restarting or re-pairing the device
- checking phone permissions or settings
- testing the product with another compatible device
- sending a short video showing the issue
A product that functions correctly after reasonable troubleshooting will not be considered defective.
Damaged or Defective Items
If your Veyro™ arrives damaged, missing components, or with a genuine manufacturing defect, contact us within 7 days of delivery.
Once the issue is verified, we may offer an appropriate resolution, including:
- replacement
- replacement component
- store credit
- refund
Where reasonable, we reserve the right to offer a replacement before issuing a refund.
What Is Not Considered a Defect
The following generally do not qualify as manufacturing defects:
- difficulty pairing caused by phone settings
- failure to grant required permissions
- normal variation in audio or camera performance
- dissatisfaction with recording angle or personal preference
- minor cosmetic differences
- normal battery degradation over time
- damage caused by drops, impact, misuse, improper charging, or modification
- damage from water exposure beyond normal sweat or light-rain use
- use that does not follow product instructions
Returns for Change of Mind
Change-of-mind returns may be accepted within the 30-day return window if the item remains in resalable condition.
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping charges are non-refundable except where required by law.
Refunds
Approved refunds will be issued to the original payment method after the returned item is received and inspected.
Refund processing times depend on your bank or payment provider.
If an item is returned damaged, incomplete, heavily used, or materially different from the condition in which it was received, we may reduce or deny the refund where permitted by law.
Order Cancellations
Orders may only be canceled before fulfillment begins.
Once an order has been processed or shipped, it can no longer be canceled and must follow the normal return process.
Lost or Delivered Orders
If tracking shows an order as delivered, customers should first check:
- the delivery location
- household members
- neighbors
- the shipping carrier
We are not automatically responsible for packages marked as delivered by the carrier, but we will assist with legitimate delivery investigations.
Fraud & Policy Abuse
We reserve the right to deny returns, refunds, or replacements in cases involving suspected fraud, repeated policy abuse, false claims, altered evidence, chargeback abuse, or intentional damage.
Contact
For returns, refunds, troubleshooting, or product concerns, contact:
Please include your order number and any relevant photos or video.
Nothing in this policy limits any rights available to you under applicable consumer-protection laws.